Policies on Custom Sized Items and Custom Items:

Custom items come in two types, custom sized items listed in our catalog, and custom items we make for you from scratch working with your original ideas and our one of a kind designs for you. The below policy applies to all custom items, but there is a special policy now being added for made from scratch items please read everything fully before placing a custom order.

Although we will try our best to perfectly fit you please be aware that items custom sized via the mail are a bit harder to fit than items made with the customer to fit in person. We are experienced in custom fit and it's a very rare thing a garment from us has a fit issue, but please still order your garment in enough time to allow for minor adjustments at a tailor or alternations shop just in case some minor tweaking must be done. Any major fit issues we will be glad to fix for you, but minor adjustments are best left to a local shop that can fit the garment to your body in person and are a rare but normal thing. Examples of minor adjustments might include things such as: hem shorting or lengthening, tightening the side or shoulder seams by 1/4 inch to1 inch, letting a seam out a bit if the garment is too tight. We will not do minor alterations . In the extremely rare case of major alterations we will either fix the item or pay for you to have fixed locally. Major fit issues would be considered the garment totally not fitting by more than 2 inches in the bust, waist, or hip or any sewing flaw/problems with the garment or damage caused before the item arrived to you. We only except returns and refund custom sized items if we both agree that there has been a major issue since custom sized items are not easily resold. Full refunds given only after we have fully reviewed the reasons presented to us and determined them to be true and just.

Fees and Policies for ordering a original from scratch garment:

We are glad to create a original design just for you or work with your design ideas to make you a garment not offered in our catalog. Please be aware due to the time and money put into creating a design from scratch that is not our own vision we will now charge a non-refunable custom work fee on top of the cost of labor and materials. Fees vary depending on the complexity of the garment. Fee is meant to cover the time spent consulting with you about the final details of the garment, time spent sketching/designing your original garment, and the time taken to draft a new from scratch pattern for your garment. If for a rare reason you have problems and need a refund on a finished garment we will consider refunds on the price of the garment MINUS the consultation fee. No EXCEPTIONS. This fee will be qouted to you along with your qoute for making the garment. Do not contact us and place a custom order unless you are very serious about it. You must understand with a design that is not our idea that what you see in your head and what we can actually create my vary a bit. Please be VERY specific about any details that you have in mind when requesting a custom garment so we are both on the same page. Again the fee mentioned above does not apply to custom sized items available in our catalog, only to original designs that the customer hired us to create (such as a one of a kind wedding, prom, evening, or costume gown). Also be aware that we reserve the right to refuse to take a custom order if we feel the design is not something that represents our companies standards or design style, or is simply not something we feel we can do our best job on.

Below we will break down how the custom order process usually works:

1) Contact us with your design idea

2) We will let you know our take/ideas on the design and consult with you about fabrics, specifics, etc, and may even send you a sketch if need be.

3) We give you a price qoute for our design fee and the creation of the garment.

4) Once you have agreed to the price and give us the go ahead to start creating your garment this is the point when the item must be paid for and the rules about the non refundable fee go into place.